1. Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

• You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking information once the order is dispatched.

2. Shipping Methods and Delivery Times

We offer worldwide shipping through trusted carriers such as DHL, FedEx, UPS, and USPS. Estimated delivery times:

Delivery times may vary due to customs processing, local postal services, holidays, or unforeseen circumstances.

3. Shipping Costs

• Shipping fees are included in the product price, unless otherwise specified.

• All duties, taxes, or customs fees imposed by your country or region are the responsibility of the buyer.

• Customers should be aware that import fees may apply depending on their country’s regulations.

4. International Shipping

• We ship to most countries worldwide.

• International shipments may be subject to customs inspection. While we ensure all documentation is correct, any customs duties or local taxes are not included and must be paid by the recipient.

• Customers are responsible for providing accurate shipping addresses. Incorrect addresses may cause delivery delays or additional shipping fees.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.

• You can track your parcel using the carrier’s website or the tracking link provided in your shipping confirmation email.

6. Delays and Exceptions

• While we make every effort to ensure timely delivery, we are not responsible for delays caused by carrier issues, customs, natural disasters, or other unforeseen events.

• If your package is delayed, please contact our customer service at email:info@sovrantor.com, and we will assist you in tracking and resolving the issue.

7. Lost or Damaged Shipments

• In the unlikely event that your package is lost or damaged during transit, please contact us within 7 days of expected delivery.

• We will work with the carrier to resolve the issue and may provide a replacement or refund, depending on the circumstances.

8. Returns and Exchanges

• Please refer to our Return & Exchange Policy for details on how to return or exchange items.

• Items must be returned in original condition, including packaging, and within the timeframe specified in the return policy.